Your questions, answered
Welcome to our Frequently Asked Questions page for walkwithdogs.co.uk Here, you'll find comprehensive answers to common queries about our trusted dog walking, companionship, and in-home services in Ashford, Kent. We're dedicated to providing exceptional care for your beloved pet, and we're happy to address any concerns you might have. Explore our FAQs to understand what makes our service unique and how we ensure every dog enjoys a happy and healthy day.
Frequently asked questions
At Walkwithdogs.co.uk, led by John Malthouse, we believe in transparency and trust. Our background in Health and Social Care ensures a compassionate, reliable approach to every service. Read on to discover more about our commitment to your dog's well-being and how we can support you.
What makes your dog walking and companionship service stand out from others, especially with your background in care?
I have a dual level of expertise; I am not only offering a dog walking service. I am offering a trusted, compassionate check-in service for the owner to check in on their dog at their home. I stand out more where I am offering more than just one service as a dog walker walking a dog. I am offering Solo Walks, Group Walking, in-house dog sitting, and also a sitting/playing as an added service. As a truly honest, trustworthy person who loves dogs, you can be rest assured that your dog is in safe and secure hands with me, John, as their trusted walker/companion.
If someone is interested in your service, what's the first step they should take and what does the process involve from there?
If you are interested in one or more of our services, you are more than welcome to get in touch with me for a free consultation to discuss your dog and whatever listed services you may need. Any other questions are all welcomed to be asked on the call. Alternatively, you can always message me directly via the Social tab section at the bottom of our website, where you will find all of my contact information. You can contact me via: Email, Phone, Facebook, and Instagram directly. We are here to answer any questions that you may have; no questions are too big or small!
How do you ensure every dog is safe, happy, and comfortable during their time with you?
I assure every dog that I am providing care and support for a happy and comfortable service on every single walk, in-house sitting, playtime, and time spending as a professional service. My background in Health and Social Care means I bring a mindful and attentive approach to their well-being.
How long are the walks?
Our standard walks typically last 30 or 60 minutes, tailored to your dog's specific needs and energy levels. We discuss this during our initial consultation to ensure the perfect fit for your beloved pet.
How do I handle emergencies?
In the unlikely event of an emergency, I am trained to act swiftly and calmly. I will immediately contact you, John Malthouse, using the provided emergency contacts, and seek veterinary attention if necessary. Your dog's safety and well-being is always our top priority.
Can I (the owner) get photos during the walk?
Absolutely! We love sharing updates. Upon request, I'm happy to send you photos of your dog enjoying their walk or companionship time, giving you peace of mind and a glimpse into their happy day!
What if I have to cancel or reschedule?
We understand that plans can change. We kindly ask for at least 24 hours' notice for any cancellations or rescheduling requests. Please refer to our Pricing & Packages page for full details on our cancellation policy or contact us directly.
Ready for happy paws?
We hope these answers have provided clarity on how Walkwithdogs.co.uk, led by John Malthouse, can offer exceptional care and companionship for your dog. For tailored services and a trusted hand, we're here to help every wagging tail.